Answers to Frequently Asked Questions about Data Recovery, and Recommendations
1. Photos disappeared from the phone. Can they be restored?
- Photos, videos, and other user data can be stored in the device's internal memory, or on a removable memory card. Don't turn off your phone. Do not remove the memory card, do not bend it. You can restore the necessary files even from a non-working smartphone or tablet.
2. I broke out the USB flash drive with the connector that was in the computer. What to do?
- Collect all the parts that are left from the flash drive. Bring to us. We'll get the data.
3. I worked on a computer - I don’t know where the files have gone.
- Write down the name of the files that are missing. Do not write any information to the disc. Check nearby folders for these files. Check the trash, you can accidentally delete files. If you know how to use the search for files and folders, then try to find them. If all else fails, call us for advice.
4. The tablet hung. How to get a photo?
- Turn off the tablet using the power button (hold for 5-10 seconds). We will check it for software and physical faults. If the photos can be restored, then we will definitely do it.
5. The box with the photo/video archive does not work after being dropped.
- As a rule, disk drives are installed in boxes. Under physical impact, the mechanics of the disk may be damaged, a microcrack may appear on the board, a connector or microcircuit may come off. Also, the cable that connects the box to the computer may be damaged. Try replacing the cable if possible. Never open the disc yourself. Consult with us.
6. I downloaded rare books, but the flash drive does not work. What to do?
- It is not uncommon for the controller inside the flash drive to fail, but the memory remains intact. The data is being restored.
7. Accidentally deleted folders from the disk. How to find?
- If they have definitely been deleted, then they are in the "Trash". You can also try to use the search for files and folders.
8. The camera does not turn on. There were many pictures - all disappeared. Is it possible to extract them?
- It is necessary to inspect the memory card of your camera for the possibility of data recovery. In most cases this is possible.
9. After the accident, the recorder does not work. There are no videos.
- If the recorder has external damage, do not open it. Video recordings are available.
10. The light went out, and then turned on. Bad smell from the computer. The system does not boot.
- It is necessary to remove the plug from the socket. Carefully disconnect the cables that connect the drive to the computer. Using a screwdriver, unscrew the fixing screws of the hard drive. Get it out of the case. Call us. To protect against voltage surges, you can use voltage stabilizers, or uninterruptible power supplies.
11. Flash drive burnt out. Need data.
- Usually, the controller fails. The data is being restored.
12. The laptop hangs when turned on. They said it was a problem with the SSD. I put another disk - everything works.
- Most likely, you were prompted correctly. The described behavior is very typical for SSDs, with a large number of faulty memory cells, bad blocks. For further operation, such an SSD drive is not suitable. But you can get data from it.
13. On vacation, my camera fell into the water. Records and photos are gone. I want to restore.
- The problem occurs frequently. Cameras come in different types, with various storage media, disks, flash drives, built-in memory, hard drives. In almost all cases, recorded data can be retrieved from these media. We are always happy to help you in such situations.
14. The server is not working. I replaced a faulty disk in the raid, the rebuild began. Then I saw that I made a mistake, the wrong one replaced it. Replaced the right one. Process hung. We urgently need bases.
- Retrieve from the server. Bring it to us for diagnosis. Let's help.
